padubet Privacy Policy
Your trust is our priority. This document explains in detail how padubet collects, processes, stores and protects your personal information as a user of our platform. We are committed to keeping your privacy protected at all times in accordance with international standards.
Our Commitment
Six Data Protection Principles of padubet
Every piece of information you share with us is handled with care, based on strong data protection principles.
Secure Storage
All personal data is stored on servers protected with high-level encryption. Access to your information is granted only to authorised staff, with continuous monitoring in place.
User Control
You have the right to access, update or request deletion of your personal information at any time. padubet provides clear channels for users to manage their own data.
Limited Use
Information collected is used only for the purposes stated in this policy. We will not use your data for any other purpose without obtaining your consent first.
Communication Preferences
You can manage your promotional communication preferences at any time. If you do not wish to receive any marketing notifications, an unsubscribe option is readily available in your account settings.
Global Standards Compliance
padubet follows international data protection guidelines as part of our responsibilities under our international licensing, to ensure Malaysian users receive equivalent protection.
No Data Selling
padubet does not sell, rent or trade users' personal information to any third party for commercial purposes. Your data is not a product we deal in.
This Privacy Policy is a binding agreement between you as a user and padubet as the platform operator. By using our services, you are deemed to have read and fully understood the contents of this policy.
Information We Collect
padubet collects various categories of personal information from users to ensure the services we offer run smoothly, securely and in compliance with regulatory requirements. The information we collect includes:
Personal Identification Information
- Full name as stated on your identity card (MyKad) or valid travel document.
- Identity card number (MyKad) or passport number for identity verification purposes.
- Date of birth to verify the user's age status (21 years and above).
- Current residential address and mailing address if applicable.
Contact Information
- An active email address for communication and account verification purposes.
- A mobile phone number registered in Malaysia for two-factor verification and notifications.
Financial Information
- e-wallet account details (Touch 'n Go eWallet) for processing deposits and withdrawals.
- DuitNow or online banking (FPX) account information used for transactions.
- Crypto wallet address (USDT, BTC, ETH) if you use cryptocurrency as a payment method.
- Records of deposit and withdrawal transactions within our platform.
Platform Activity Information
- Game records, including the type of games played, play duration and bet amounts.
- History of bonuses and promotions claimed by the user.
- Communication logs with our customer support team.
Data Collection Methods
Your personal information is collected through the following channels:
- Account Registration: Information you provide when filling in the padubet new account registration form.
- Identity Verification (KYC): Documents submitted during the identity check and account verification process, including copies of your MyKad or passport.
- Financial Transactions: Data processed automatically when you make a deposit or withdrawal through the available payment methods.
- Platform Usage: Your activity on the platform is collected automatically for security purposes, internal analytics and service improvement.
- Support Communications: Any information you share when interacting with our customer service team via live chat or email.
- Cookies and Technical Logs: Technical data such as IP address, browser type and device information collected automatically by our system.
Purposes of Data Use
padubet uses the personal information collected solely for legitimate and transparent purposes. The main purposes for which your data is used are as follows:
- Managing your account registration, identity verification and account maintenance.
- Processing deposits and withdrawals securely through the available payment methods.
- Providing effective customer support in Malay and English.
- Detecting and preventing fraud, money laundering or any misuse of the platform.
- Complying with regulatory requirements and international licensing obligations that govern our operations.
- Sending important notifications related to your account, transactions and security.
- Improving our services, user interface and overall gaming experience.
- Sending promotional information and bonuses to users who have given consent to receive them.
We will not process your data for any purpose other than those stated above without obtaining your separate consent first.
Information Sharing
padubet does not share, sell or disclose users' personal information to third parties for commercial purposes. However, there are limited situations where information sharing may occur:
- Payment Service Providers: To process deposits and withdrawals, we need to share the required transaction information with payment service providers such as e-wallet and banking gateways.
- Technology Providers: Technology partners involved in operating our platform infrastructure may have limited access to user data within the scope of their technical duties.
- Legal Requirements: We may be required to disclose user information to competent authorities if ordered to do so by law, court order or a regulatory authority.
- Fraud Prevention: In cases involving fraud, money laundering or criminal activity, relevant information may be shared with the appropriate authorities.
All third parties that receive padubet user data are bound by strict confidentiality agreements. They may only use that data for the purposes specified in those agreements.
Data Security
padubet implements comprehensive technical and organisational security measures to protect your personal information from any unauthorised access, loss, destruction or accidental disclosure. The measures we take include:
- Data encryption using SSL/TLS protocols when transferring information between your device and our servers.
- Storing passwords in hashed form — we do not store your password in plain text.
- Strict access controls to the database with continuous activity monitoring.
- Regular security audits by our internal team and independent third-party assessors.
- Security awareness training for all staff who handle user data.
- A clear incident response plan in the event of any data breach.
The retention period for your data depends on operational and applicable legal requirements. Data will be deleted or anonymised when it is no longer needed for the stated purposes.
User Rights
As a padubet user, you hold the following rights regarding your personal information. We are committed to making it easy for you to exercise these rights:
Right of Access
You have the right to obtain a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or incomplete, you have the right to request a correction without delay.
Right of Erasure
You may request the deletion of your personal data subject to legal obligations and operational requirements.
Right to Restriction of Processing
In certain circumstances, you have the right to restrict how we process your data while an issue is being resolved.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer if required.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time at no cost.
To exercise any of the rights above, please contact our customer support team via live chat or email. We will process your request within a reasonable timeframe.
Cookies and Tracking Technologies
padubet uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored in your browser when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functions such as login verification and session management. The platform will not function properly without these cookies.
- Performance Cookies: Collect anonymous information about how users use the platform to help us improve our services.
- Functional Cookies: Allow the platform to remember your preferences such as language, display settings and saved login information.
- Security Cookies: Help detect and prevent fraudulent activity and keep your session secure throughout your use.
You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality of the padubet platform.
Minor User Protection
The padubet platform is exclusively for users aged 21 and above. We do not accept registrations from individuals below the set age limit.
padubet takes seriously its responsibility to prevent minors from accessing our platform. As part of the identity verification process, we verify user age through official documents before any account is fully activated.
Should we find or suspect that personal data of a minor has been collected without the knowledge and consent of a legal guardian, we will promptly take steps to delete that information and close the relevant account.
We encourage parents and guardians to monitor their children's internet use and to use appropriate parental control software to block access to online gambling sites.
Privacy Policy Amendments
padubet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our service practices, legal requirements or data protection improvements.
Should any significant changes occur, we will notify users through:
- In-platform notifications after you log in to your account.
- Notification emails to the email address registered to your account.
- Updates to the effective date shown at the top of this document.
Continued use of the padubet platform after any changes to this Privacy Policy is considered your acceptance of the latest version of the policy. We encourage you to review this page periodically.
Contact Us Regarding Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the management of your personal data, the padubet customer service team is ready to assist:
- Live Chat: Available 24 hours a day, 7 days a week in Malay and English through the padubet platform.
- Email: Send your enquiry to [email protected] and we will respond within a reasonable time.
For more complex enquiries regarding data access or deletion, please provide your account details (username or registered email) and the type of request you wish to submit so we can process your case more quickly.
Your Account Is Fully Protected
Our Privacy Policy ensures that every piece of information you entrust to padubet is managed to the highest standard. Enjoy a safe, transparent and responsible betting experience with us.